Working with support tickets
How do I view existing support tickets or add a new one?
To view existing support cases or add a new case, go to the Support tab. Here you will see the entire list of tickets. They may be closed and answered - those to which you received a response, but communication is still ongoing. Use the filter to sort them by this criterion.
![](https://cdn.bitrix24.pl/b7652237/landing/bb0/bb09311a481620b938cd1df9985b52f8/53_1x.png)
Click Plus to add a new appeal and write it. You will receive a response from support shortly.
![](https://cdn.bitrix24.pl/b7652237/landing/fdf/fdf5952f44c96b0b81bae16a44050f57/Screenshot_52_1x.png)
You can manually refresh this tab.